Frequently Asked Questions

Is physical therapy right for you?

The answer is Yes if you have a condition that is restricting your ability to perform your daily activities.

There are many approaches that can be taken to help improve and return you to normal activities with limited to no restrictions.

Does your facility accept my health insurance?

We participate in the majority of major health insurance plans including Medicare, Medicaid and Workers Compensation.

Please contact us prior to your first visit to see if we participate with your specific health plan.

Does your facility submit claims to my insurance company?

As a service to our patients, we will gladly file claims with your insurance company on your behalf. In order to appropriately submit these claims, we will need to obtain a copy of your insurance identification card and driver’s license to ensure that we have the necessary information.

What will my first physical therapy visit consist of?

Your therapist will conduct an evaluation and review of the recommendations of your condition. This will last about 60 minutes.

This evaluation is necessary to create a program designed specifically to address your needs for a maximum recovery.

What do I need to wear?

We recommend comfortable clothing such as sweatpants or shorts, a T-shirt or tank-top and sneakers

How long is each physical therapy visit?

Each visit will last 45-60 minutes on average. Times vary due to the treatments and exercises being performed.

How many sessions will I have?

Each patient’s diagnosis is different, so together with your referring physician, your therapist will develop a plan of care that is right for you. Your plan of care and number of visits will be determined during your first visit and reviewed with you by your physical therapist.

Do you offer programs for me once I’m better?

Yes. Following the completion of your physical therapy session, your therapist will review your continuing home exercise program. We can make arrangements for you to come in periodically to re-access your recovery following discharge. Your physical therapist can also develop a post-treatment exercise program with training staff at the gym. N.E.X.T Fitness offers discounted starter membership programs following discharge from physical therapy.

Resilience Physical Therapy and Wellness

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OFFICE
470 Shoemaker Lane
Agawam, MA 01001

HOURS
M-F 8am-8pm EST
Saturday 8am-12pm
Sunday CLOSED

PHONE
(413) 789-0752

FAX
(413) 789-8140

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